A submitted enquiry is not a booking
The website helps you request a quote and provide preliminary load information. A movement is booked only when Hodge Hill Transport Ltd has confirmed the price, vehicle, collection window and applicable booking terms, and you have accepted that confirmation.
Quotes and availability
Quotes may be time limited and are based on the information supplied. Same-day and rapid-collection targets depend on a suitable vehicle, traffic, route, access and load requirements. Website capacity figures are typical guides only; the selected vehicle must be confirmed for the actual load.
Your responsibilities
- Give accurate postcodes, contacts, dates, times, dimensions, weight, quantity and load descriptions.
- Disclose hazardous, regulated, temperature-controlled, abnormal, high-value or restricted goods before acceptance.
- Ensure lawful, safe and suitable access, loading, packaging, securing information and site facilities.
- Provide booking references, permits, customs or product documentation where required.
Charges and changes
Waiting time, extra stops, failed collections, redelivery, storage, tolls, ferries, timed slots, out-of-hours work, specialist equipment and changes after confirmation may affect the charge. Any known additional basis should be stated in the confirmed quote or booking terms.
Cancellations
Cancellation terms depend on the vehicle, timing and work already committed. Charges may apply after a vehicle or specialist resource has been allocated. The applicable position will be stated with the booking confirmation.
Transport partners
Where appropriate, Hodge Hill Transport may use a suitable transport partner to fulfil or support a movement. Customer information is shared only as reasonably needed for the job. Operator, equipment, insurance, route and documentation requirements are checked as applicable before acceptance.
Restricted goods
No prohibited or unlawful goods are accepted. Hazardous or regulated goods, waste, controlled substances, livestock, firearms, cash, jewellery, fine art and other high-risk goods require express written acceptance and may not be available. Never rely on the website alone as confirmation that a load is accepted.
Tracking and proof of delivery
Status updates are operational aids and may be delayed by connectivity or manual reporting. Proof-of-delivery format depends on the confirmed service. Keep customer tracking links and private operations links secure.
Liability
Liability for a booked movement is governed by the booking confirmation and any expressly incorporated transport conditions. Nothing in these website terms excludes liability that cannot lawfully be excluded. Website content is provided in good faith, but service details and capacity guides must be verified for each movement.
Law and complaints
These website terms are governed by the laws of England and Wales. Contact hodgehilltransport@gmail.com with a complaint and include the job or enquiry reference.